Accessibility

The Fillmore Miami Beach strives to make our venue and live experiences inclusive and accessible. For any questions or information not mentioned below, please don’t hesitate to contact us at 305-938-2509 or FMBBoxOffice@livenation.com. Our box office is open Tuesdays and Thursdays from 11 AM to 6 PM, and on show days, it opens two hours before doors and closes once the headliner takes the stage.

Arrival & Accessible Entrances:

We’re committed to making your experience at The Fillmore Miami Beach as smooth as possible. Our main entrance is fully accessible, and if you require any additional assistance, our team is here to help. Simply approach any team member at the main entrance, and they’ll be happy to assist you.

Restrooms:

All restrooms at the venue are accessible.

Ticketing: 

Accessible seating tickets can be purchased online at livenation.com. There’s no need to contact the box office, as all accessible tickets are available on the website. To find tickets in The Fillmore’s Accessible Seating Area, select the Filters icon in the upper right corner of the ticket page. Then, scroll down to "Show accessible tickets" and toggle it on.

While we aim to offer accessible seating at all price levels, please note that some sections may sell out quickly. To ensure you secure a spot, we recommend purchasing your accessible tickets as early as possible.

Accessible Parking: 

The Fillmore does not operate its own parking; there is limited street parking available nearby. For easier access, we recommend the parking garage at 17th St & Convention Center Dr, just a block from the venue. This garage offers accessible parking with elevators, and we kindly ask that you follow the signs to the designated accessible spots. Please refer to posted signage for any payment instructions. If you prefer, you are welcome to drop off guests at our main entrance. Valet parking is also available for purchase either in advance or upon arrival.

Medication Needs: 

For guests who require medication during the event, please bring it in its original container with a name that matches your photo ID. We ask that you bring only what is necessary for the event, as we are unable to store any medication on site. Over-the-counter medication must also remain in its original packaging.

Unexpected Needs:

If an injury or illness prevents you from using the seat you originally purchased, we recommend exchanging your tickets for accessible seating in advance through www.livenation.com. While we do our best to accommodate unexpected needs on the day of the show, accessible seating is limited, and we cannot guarantee availability. Please note that accessible seating is provided for the guest in need and one companion.

Dietary Needs: 

We offer a variety of food options at The Fillmore Miami Beach. Should you have specific concerns or requests, please feel free to speak with a member of our Food & Beverage team during your visit. While we strive to meet all requests, we kindly ask for your understanding if we are unable to fulfill certain requirements.

Service Animals:

We welcome service animals at The Fillmore Miami Beach in accordance with the ADA. Service animals must be harnessed, leashed, or tethered unless this interferes with their work or the handler’s disability prevents it. In such cases, the handler must maintain control of the animal through voice, signal, or other means.

Service animals are defined by the ADA as dogs or miniature horses trained to perform tasks directly related to a person’s disability. Please ensure that your service animal is housebroken and behaves appropriately during the event. If your service animal behaves in a disruptive manner, we kindly ask that corrective action be taken.

Please note that comfort animals, emotional support animals, and therapy dogs do not qualify as service animals under the ADA. Service animals must remain on the floor and are not allowed on chairs or tables in dining areas. Our staff is not responsible for the care or supervision of service animals. We reserve the right to deny entry to any animal that disrupts venue operations.

Sign Language Interpretation: 

We are pleased to offer sign language interpretation upon request. To ensure we can meet your needs, please submit your request at least two weeks before the event. When you arrive, your tickets can be collected at will call, where we will introduce you to your interpreter and guide you to your seats. Please contact us at 305-938-2509 or FMBBoxOffice@livenation.com to make arrangements. Interpreter availability is subject to confirmation.

Assistive Listening Devices:

We want to ensure every guest has a great listening experience. We currently offer the Listen Everywhere assistive listening app.

How to Use the Listen Everywhere App:

1. Connect to the Venue’s Wireless Network – Scan the QR code below while onsite, this is required for the app to function properly.

2. Download the Listen Everywhere App – You can download the app via the App Store or Google Play. 

3. Select Your Audio Channel – Once you’re connected, simply open the app, select the correct audio channel, and enjoy the show with enhanced audio!

 

For overall assistance or help with setting up and using the app, please visit the Box Office upon arrival or contact us in advance at 305-938-2509 or via email at FMBBoxOffice@livenation.com

Mobility Device Storage:
While we are unable to provide storage for wheelchairs, canes, walkers, or other mobility devices, we encourage you to contact us prior to your visit for further information and assistance.